Where the Value hides in Management & Daily Operations.
Minutes, approvals, the file holding it together, numbers that arrive late.
Hold these three questions in your head while you read.
- How often does this happen? Per day, per week, per month.
- How long does it take each time, including the interruptions around it?
- What did the last mistake in this process cost, in money, in rework, or in a customer's patience?
You answer them in your head. That is the whole exercise.
The meeting ends, everyone agrees it was useful, and the follow-ups begin their quiet fade.
- Meetings that must become minutes, decisions and follow-ups
- Action items remembered differently by attendees
- The decision re-debated because nobody wrote it down
- Minutes produced late or not at all
- The same topic reopened in three consecutive meetings
How many decisions from last month have a written trace?
The request is simple, the answer is obvious, and still it waits in an inbox for its turn.
- Approvals that take days for ten minutes of work
- Sign-offs bottlenecked on one traveller's inbox
- Reminders as the real approval process
- Work started before approval because waiting failed
- Nobody sure where a request currently sits
How long does your average approval actually take?
There is a file that runs the company, and one person who understands it, and everyone knows both things.
- The Excel file holding the company together
- Formulas nobody dares to touch
- Copies emailed around in different states
- A crash that would stop real work
- Numbers in the file that exist nowhere else
What would a week without that file cost?
They handed in the laptop and the badge, and took fifteen years of how-things-work out the door.
- Knowledge that leaves when someone leaves
- Handover documents written in the final week
- Customers loyal to a person, not the company
- The retired colleague still called for help
- Processes that exist only as habits
How many people are one resignation away from a crisis?
You learn how the month went in the middle of the next one, when the moment for steering has passed.
- Decisions made on last month's picture
- The gut feeling standing in for the missing report
- Questions that take a week to answer with data
- Targets reviewed after the quarter, not during
- The number that surprised everyone at year end
How old are the numbers you steered by this morning?
If one of these hit a nerve, that’s your process. Bring it to the call and we’ll tell you within 30 minutes whether it’s worth pursuing, and what it would have to deliver to be worth it.
Find out if it’s worth it